Privacy Policy

At Total Pest Control Fresno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, forms, and services.

Information We Collect

When you submit a form, request service, or contact us, we may collect:

• Name
• Phone number
• Email address
• Service address
• Information about your pest control needs
• Communication preferences

We may also collect technical information such as IP address, browser type, and website usage data.

How We Use Your Information

We use your information to:

• Provide pest control estimates and services
• Respond to inquiries
• Schedule appointments
• Send service updates and reminders
• Provide customer support
• Send promotional offers and marketing communications (if opted in)
• Improve our website and services

SMS & Mobile Communications

We send text messages (SMS) only with your prior express consent — for example, when you check the optional SMS consent checkbox on one of our forms, or when you give verbal consent while scheduling service by phone or in person. Messages are service-related: appointment reminders and confirmations, technician en-route and ETA updates, scheduling changes, and service or billing notifications. We do not send marketing texts without a separate, explicit opt-in. Every opt-in method we use is documented on our SMS opt-in page.

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to unsubscribe, or HELP for assistance. Consent is not a condition of purchase.

Your mobile information and SMS opt-in consent are not shared with any third parties or affiliates for marketing or promotional purposes. We do not sell mobile opt-in data. We share your information only with service providers that help us deliver these messages (such as our SMS provider), and only as needed to provide the service.

Sharing of Information

We do not sell or rent your personal information. We may share information with trusted service providers who help us operate our business (such as scheduling, payment, and communication platforms), only as necessary to provide our services. We may also disclose information if required by law.

Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Cookies & Tracking Technologies

Our website may use cookies, Meta Pixel, Google Analytics, and similar technologies to improve user experience and measure marketing performance.

Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To make a request, contact us using the information below.

Contact Us

Total Pest Control Fresno
Phone: 559-472-8200
Email: totalpestcontrolfresno@gmail.com